Sisters on the Fly

International
10/2019-02/2020

Instructional Designer

• Researched, explored, and debugged new website design to create training materials
• Created about 25 videos using Movavi Movie Editor
• Created an equal number of written materials downloadable in .pdf format

Benchmark Education

New Rochelle, NY
05/2018-09/2019

Direct Marketing Data Validator

• Researched educational entities to validate names and addresses
• Ensured that data met USPS standards
• Utilized Excel formulas and external databases to retrieve related information
• Proofread catalog proofs to verify price/code conformity

Nanometrics, Inc

Milpitas, CA
10/2014-02/2015

Technical Writer

• Observed, photographed, and wrote operational procedures in Word and FrameMaker
• Updated and reformatted manuals and operational procedures
• Prepared supporting materials for and processed Engineering Change Orders

Performax Training Center

San Jose, CA
2/2010-2014

Applications Manager

• Performed needs analysis and design for certification program
• Created training materials in PowerPoint for classroom training
• Created eLearning with Flash, Dreamweaver, and Captivate
• Recreated website.
• Designed and installed MySQL database to support remote training

Morton Salt

Chicago, IL
1/2009-2/2010

Instructional Designer

• Created training materials in PowerPoint for classroom training for an Adexa supply chain planning system
• Created demonstrations in Adobe Captivate

State of California

Oakland, CA
11/2007-2/2008

Technical Writer/Trainer

• Edited manuals for adjudication portion of new Workmen’s Compensation system
• Derived needed tasks via research of system design
• Validated tasks in test data base
• Created scenarios and filled data base to support them

Peace Corps Dominican Rep.

Caribbean
2/2005 to 5/2006

IT Education Consultant

• Designed and taught classroom training of computer skills for public school teachers
• Taught computer skills and English
• Supervised production of first high school newspaper in town

Elance Corp.

San Jose, CA
11/2004 to 2/2005

Technical Writer

• Edited and enhanced contact-sensitive help system for new software release
• Validated tasks in test data base
• Documented and reported bugs

Peace Corps Honduras

Central America
7/2002 to 10/2004

Economic Development

• Supervised set up of Internet Café
• Designed, built, and maintained web site for a charitable foundation
• Designed, built, and maintained web site for an artisan manufacturer and trained staff to maintain the site
• Taught web design to employees in municipality; supervised site development
• Taught computer skills, especially Excel, to savings and loan
• Taught English at elementary school

• Designed, built, and maintained Access2000 database for EDP training records; built necessary state reports
• Built on-line documentation and procedures
• Built Learning Center Web site
• Designed and delivered train-the-trainer workshops for factory structured on-site training.
• Designed, delivered, and trained-the-trainer for Workplace Safety and Fiber Handling classes delivered to all existing and new factory employees.
• Built 3-day ISD Training Blitz for division instructors.

• Educational Services Division ISD mentor/advisor and webmaster
• Designed and built new and repurposed existing materials and courses to on-line intranet and/or CD ROM
• Member of Multi-Media department; member of certification data base maintenance team.
• Project supervisor/coordinator/evaluator of CBT vendors.
• Built 3-day ISD Training Blitz for division instructors.

• Responsible for instructional systems design at KLA Instruments, Customer Service Division
• Worked with subject matter experts to produce instructional materials for wafer inspection equipment with IBM Pentium interface
• Provided technical leadership--produced first self-study course and first intra-net course
• Provided validation of course material and quality control

VLSI Technology

San Jose
12/95 to 8/96

• Responsible for technical training in the wafer operations manufacturing plant
• Directed nine Technical Training Specialists and two Instructional Design Specialists
• Produced plan to document all equipment operations, including training staff to a standard of technical writing; consistently ahead of schedule
• Produced Technical Skills Training Matrix (skills hierarchy)
• Produced plan to replace certification tests with performance based evaluations
• Published monthly newsletter

Santa Clara
11/86 to 10/94

• Responsible for computer support and training needs assessment and course development for financial computer systems
• Wrote and maintained 200 plus page technical User Manual
• Created and maintained on-line help systems including context sensitive help
• Developed CBT (using Toolbook) to teach use of automatic forecasting tool.
• Distributed to an estimated 250 new users per year Implemented Structured Peer Training estimated to save more than $60K/year in travel expenses
• Sat on team to study tech training which ultimately resulted in a pilot course sponsored by Mission College and funded by the State of California

• Interfaced with various organizations in DEC/IBM/Amdahl/Sperry/CDC LAN (including IBM PC access) to ensure that problems were resolved and fixes distributed in a timely manner
• Planned, directed, and provided professional support for corporate training including production of video training materials
• Produced corporate news video viewed at all sites world wide