Sisters on the Fly

International
10/2019-02/2020

Instructional Designer

  • Researched, explored, and debugged new website design to create training materials
  • Created about 25 videos using Movavi Movie Editor
  • Created an equal number of written materials downloadable in .pdf format

Benchmark Education

New Rochelle, NY
05/2018-09/2019

Direct Marketing Data Validator

  • Researched educational entities to validate names and addresses
  • Ensured that data met USPS standards
  • Utilized Excel formulas and external databases to retrieve related information
  • Proofread catalog proofs to verify price/code conformity

Nanometrics, Inc

Milpitas, CA
10/2014-02/2015

Technical Writer

  • Observed, photographed, and wrote operational procedures in Word and FrameMaker
  • Updated and reformatted manuals and operational procedures
  • Prepared supporting materials for and processed Engineering Change Orders

Performax Training Center

San Jose, CA
2/2010-2014

Applications Manager

  • Performed needs analysis and design for certification program
  • Created training materials in PowerPoint for classroom training
  • Created eLearning with Flash, Dreamweaver, and Captivate
  • Recreated website.
  • Designed and installed MySQL database to support remote training

Morton Salt

Chicago, IL
1/2009-2/2010

Instructional Designer

  • Created training materials in PowerPoint for classroom training for an Adexa supply chain planning system
  • Created demonstrations in Adobe Captivate

State of California

Oakland, CA
11/2007-2/2008

Technical Writer/Trainer

  • Edited manuals for adjudication portion of new Workmen’s Compensation system
  • Derived needed tasks via research of system design
  • Validated tasks in test data base
  • Created scenarios and filled data base to support them

Peace Corps Dominican Rep.

Caribbean
2/2005 to 5/2006

IT Education Consultant

  • Designed and taught classroom training of computer skills for public school teachers
  • Taught computer skills and English
  • Supervised production of first high school newspaper in town

Elance Corp.

San Jose, CA
11/2004 to 2/2005

Technical Writer

  • Edited and enhanced contact-sensitive help system for new software release
  • Validated tasks in test data base
  • Documented and reported bugs

Peace Corps Honduras

Central America
7/2002 to 10/2004

Economic Development

  • Supervised set up of Internet Café
  • Designed, built, and maintained web site for a charitable foundation
  • Designed, built, and maintained web site for an artisan manufacturer and trained staff to maintain the site
  • Taught web design to employees in municipality; supervised site development
  • Taught computer skills, especially Excel, to savings and loan
  • Taught English at elementary school

JDS Uniphase

San Jose
10/99 to 3/2001

Senior Instructional Designer

  • Designed, built, and maintained Access2000 database for EDP training records; built necessary state reports
  • Built on-line documentation and procedures
  • Built Learning Center Web site
  • Designed and delivered train-the-trainer workshops for factory structured on-site training.
  • Designed, delivered, and trained-the-trainer for Workplace Safety and Fiber Handling classes delivered to all existing and new factory employees.
  • Built 3-day ISD Training Blitz for division instructors.

KLA-Tencor Instruments

San Jose
10/97 to 10/99

Senior Instructional Designer

  • Educational Services Division ISD mentor/advisor and webmaster
  • Designed and built new and repurposed existing materials and courses to on-line intranet and/or CD ROM
  • Member of Multi-Media department; member of certification data base maintenance team.
  • Project supervisor/coordinator/evaluator of CBT vendors.
  • Built 3-day ISD Training Blitz for division instructors.

OutSource, Inc.

San Jose
8/96 to 8/97

Senior Instructional Systems Designer

  • Responsible for instructional systems design at KLA Instruments, Customer Service Division
  • Worked with subject matter experts to produce instructional materials for wafer inspection equipment with IBM Pentium interface
  • Provided technical leadership--produced first self-study course and first intra-net course
  • Provided validation of course material and quality control

VLSI Technology

San Jose
12/95 to 8/96

Technical Skills Training Supervisor

  • Responsible for technical training in the wafer operations manufacturing plant
  • Directed nine Technical Training Specialists and two Instructional Design Specialists
  • Produced plan to document all equipment operations, including training staff to a standard of technical writing; consistently ahead of schedule
  • Produced Technical Skills Training Matrix (skills hierarchy)
  • Produced plan to replace certification tests with performance based evaluations
  • Published monthly newsletter

Intel Corp.

Santa Clara
11/86 to 10/94

Training Specialist and Document Control Supervisor

  • Responsible for computer support and training needs assessment and course development for financial computer systems
  • Wrote and maintained 200 plus page technical User Manual
  • Created and maintained on-line help systems including context sensitive help
  • Developed CBT (using Toolbook) to teach use of automatic forecasting tool.
  • Distributed to an estimated 250 new users per year Implemented Structured Peer Training estimated to save more than $60K/year in travel expenses
  • Sat on team to study tech training which ultimately resulted in a pilot course sponsored by Mission College and funded by the State of California

Masstor Systems

Santa Clara
3/84 to 7/85

 

Manager, Customer Assistance Center

  • Interfaced with various organizations in DEC/IBM/Amdahl/Sperry/CDC LAN (including IBM PC access) to ensure that problems were resolved and fixes distributed in a timely manner
  • Planned, directed, and provided professional support for corporate training including production of video training materials
  • Produced corporate news video viewed at all sites world wide